Support and contact

Questions about the app, a purchase, or a practice question that looks wrong? We read every email.

Quick answers

I bought full access. How do I get it on a new phone?

Install Connor from Google Play with the same Google account, open More, then tap Restore a store purchase.

The payment did not go through

The app shows a message with a Try again button. Check your internet connection and your Google Play payment method. A "pending" payment unlocks once Google confirms it. You are not charged twice.

How do I ask for a refund?

For a Google Play purchase, request it through Google Play (play.google.com → Payments & subscriptions → Budget & history), or email us. Your rights under the Australian Consumer Law apply.

A question or answer looks wrong

Tap Report this question under the explanation in the app. It fills in the question for you. Or email us the question text.

Does Ask Connor need the internet?

No. Ask Connor works offline and is included in full access. There is nothing extra to buy. If he can't find something in the booklet, he says so instead of guessing.

Can you help with my visa or citizenship application?

No. We are not Home Affairs and cannot give visa or migration advice. Contact the Department of Home Affairs or a registered migration agent.

Where do I book the test?

Home Affairs invites you to the test after you apply. See Citizenship test and interview on the Home Affairs website.

More answers are in the FAQ.